10.- On the new tab where Intel (R) HD Graphics Family is showing click on Next and let the driver to install. Restart your computer. 11.- The new Driver Version is 20. And is digitally signed. Be aware to follow step by step the whole procedure and do not try to use the wizard to update the driver directly, it won’t work.
Yes, I realize that this has been asked many times before. And I posted a similar follow up question on one of those earlier posts. But, as far as I can tell, it has never in fact been directly addressed, let alone fixed. So I though to start fresh.
Original title: Intel HD Graphics 4600 Incompatible with Windows 10? I am running a Dell XPS 15 9350 and recently updated to Win 10. Ever since, my Intel HD 4600 video driver 'fails and recovers' on a regular basis. Also, the computer will not run video in full screen without adding enough judder to make it unwatchable. I recently did a 'refresh' which rolled me back from 8.1 to 8 (the factory image), and then upgraded to 10. Then I updated all of my drivers through Dell. Then from Intel.
The problem started with the 10 upgrade and has persisted. Today, I spent over 2 hours on line and on the phone with Dell, and they essentially rebuilt everything. After all was said and done, the verdict was that everything was fine (and was before they started), but that the driver failure was 'a known issue with Microsoft.'
In other words, Windows 10 is simply not compatible with the Intel hardware / driver. And, to the the best of anyone's knowledge, it appears that Microsoft has yet to do anything about it. Now, from reading deeper into these forums, it seems that in June folks were at least alerted that 10 would be incompatible with this driver / hardware prior to installation. As of January, I was not warned. And certainly would not have bothered to 'upgrade' had I been. Am I missing something?
Dell's final advice was that it was broken on Microsoft's end, and that I was simply out of luck until Microsoft decided to own the problem and actually fix it. Am I missing something? I'd love to hear that I am missing something, that the issue has been addressed, and that Dell support is mistaken. I'm not getting that impression, though. If 10 really is incompatible with my hardware and nothing is going to be done about it, I'd like to roll back to (the reviled) 8 while it is still an option. Any pointers much appreciated.
![Intel R Tv Wizard Download Microsoft Intel R Tv Wizard Download Microsoft](/uploads/1/2/5/4/125484022/331059446.png)
Hello Mezmo, Thank you for posting your query in Microsoft Community. We are glad to help you. Method 1: I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue. Follow these steps to run the troubleshooter:. Press “ Windows key + Q”. Type “Troubleshooting” without quotes in the Search box and hit enter.
Select “Hardware and Sound” from the Troubleshooter Window. Select “Hardware and Devices” under Devices option. Follow the On Screen instructions. Method 2: I request you to try installing the graphics driver in compatibility mode. Follow these steps to install the driver in compatibility mode and check if that helps.
Download the driver from the manufacturer’s website. Right-click on the driver setup file and click on ‘properties’. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 10 from the drop down menu and proceed with the installation.
Once this is done, restart the computer and check if the issue persists Hope this information helps. Feel free to get back to us for further queries. We will be happy to assist you. Thanks and regards, Jenith.
Tried the first step, and it actually cleaned up some of the hash and artifacts in playback. But not all of it.
Actually, very far from all of it. And the repeated and random 'stopped responding and recovered' error messages / interrupts are still in full effect. On to step two.
Brand new version of the latest driver from Intel in hand, tried the compatibility mode - and there is not compatibility profile available for Win 10. Which, for the driver itself being touted as the new and improved Win 10 driver - “Intel® Graphics Driver for Windows® 10 15.404th Gen Version: 15.40. (Latest) Date: ” - is somewhat suspect out of the gate (perhaps Win 10 is the default, therefore not a pull-down option, but doesn't pay to assume, or make a lot of sense?) There is, however, a 'Program Compatibility Troubleshooter' that very eagerly offers, after running some analysis (which I cannot help but assume includes taking note of the operating system), 'recommended settings' for compatibility. Trick is, the recommendation is Windows XP Service Pack 3. Which is very much not helpful. Actually, I am omitting a step: every other time I ran the compatibility troubleshooter it simply declared that an 'incompatible program' had been 'detected' and that I was on my own. Which is also not particularly helpful.
So, it would seem, back to the drawing board? I could certainly try reinstalling this latest Intel driver, again. But, we've done that at least three times today already, including deleting it and reinstalling the new one in some species of safe mode that, frankly, I didn't even understand and probably couldn't find again by myself with a gun to my head. Thanks again. As The Wife - who has been looking to abandon the Apple ecosystem for a Windows-based netbook - has been telling me all day: you're really not selling this as a viable alternative.). More follow-up.
Step One The latest Intel driver for the HD 4600 chipset, directly from Intel, will not install on my Windows 10 computer. It claims that (1) a custom version is detected and that the 'generic' version provided by Intel will not work, (2) that, when you try to disregard that, the operating system (Win 10, for which it is the Win 10 driver) is not supported.
That's right, the Windows 10 driver is not supported by Windows 10. Maybe there's a way around this, but Intel seems pretty adamant to shirk responsibility for the fact that Windows 10 is simply not compatible with this chipset. (Which, honestly, can you blame them? Not like they decided to release an OS that was incompatible with the installed hardware base.). Step Two Dell, for it's part, provides said 'custom driver.'
Which would be the broken one that does not work. And when you actually get Dell support on the phone, they will tell you in so many words that it's a Microsoft problem. A 'known' Microsoft problem, that only Microsoft can fix.
But that Microsoft has elected not to fix for going on at least eight months now. Step Three Which led me here. To Microsoft. Which in turn pointed me back to Step One, above. To sum up, it appears increasingly clear that (1) Windows 10 is indeed and in fact incompatible with the Intel HD Graphics 4600 chipset, (2) everyone seems to know this, and (3) rather than admit and address the issue, everyone is instead just pointing to someone else, maybe hoping that everyone will forget about it or something(?).
Again, I hope I have the wrong impression. If there is an answer that will fix this issue, I would be very grateful to hear it. Thanks again.
One more update, because I really would like to find a fix for this - that or abandon (or perhaps the correct term is rage quit?) 10. Spent a bit working the problem with the folks from Intel.
Their theory was that, because I have both the Intel and Nvidia graphic drivers, the order in which they are installed matters. First step: Download both the most recent Intel and Nvidia drivers FROM DELL. (Adamant on that one.) Second step: Go offline. Third step: Deinstall the Intel driver. Third step: Deinstall the Nvidia driver. Fourth step: Install the Intel driver.
Fifth step: Install the Nvidia driver. Sixth step: Now, and only now, reconnect to the internet. Same inability to play video full-screen.
Same regular error messages and 'recovery' of the Intel video driver. Anyone else care to take a stab at this one? Hi MD, did you try the below fix, it works for many people having problems with Intel HD Graphics cards like yours: 1.- Download from this site the beta zip file (win64154012.zip), and not the exe file: 2.- Unzip the file to C: Windows Temp folder. 3.- Right click on Start and choose Device Manager, Display adapters, Intel(R) HD Graphics Family. 4.- Double click to open it (or right click and choose Properties).
5.- Click on the Driver tab and then on Update Driver. 6.- On the new tab click on Browse my computer for driver software. 7.- On the new tab click on Let me pick from a list of device drivers on my computer. 8.- On the new tab click on Have Disk. 9.- Click on Browse and then browse to Windows Temp Graphics igdlh64.inf and click on it and then click on Open and then OK. 10.- On the new tab where Intel (R) HD Graphics Family is showing click on Next and let the driver to install.
Restart your computer. 11.- The new Driver Version is 20. And is digitally signed. Be aware to follow step by step the whole procedure and do not try to use the wizard to update the driver directly, it won’t work. GL and let me know if it works. I'm having a similar problem (also with a Dell XPS 9350).
I installed the beta drivers from Intel, following the instructions above. This has not solved the problem.
Among other things, I can still reliably produce a Blue Screen of Death by doing the following: 1. Right click on Intel HD Graphics icon in system tray. Select Graphics Properties. Select Options and Support.
Select Information Center (on the left). Wait 10-15 seconds. Maybe a bit more. And then: Blue Screen of Death. I've done this at least three times in the past hour.
I haven't had the chance to try the Intel beta yet, but have spoken with Intel and they certainly advised against it. I certainly will give it a try, though, and thanks for the suggestion. I will, however, take the opportunity to relate the additional advice I got from Dell. They called me back to reiterate and clarify their previous advice regarding this issue (above). As restated, unequivocally, by Dell: 1.
Windows 10 is incompatible with the Intel HD Graphics 4600 chipset. Microsoft knows this. Intel knows this. Dell knows this. It is a known and well reported fact.
Anyone who tries to tell you different, or that there is some workaround, is either (a) misinformed or (b) lying. Read this again. Let it sink in. Microsoft, and Microsoft alone, can fix this. They have know about it since before Windows 10 launched, but have elected to do nothing about it. Microsoft could, in fact, fix this. And they still may.
But, for whatever reason, it is obviously not a priority. Dell is, to say the least, perplexed that it has not been addressed, and given Microsoft's protracted indifference are not willing to speculate whether it ever will be. Currently, if you have the Intel 4600 HD Graphics chipset, your options are: roll back to Windows 8. Keep an eye on whether Windows decides to fix this.
If they do, then you can upgrade to 10. If not, don't. There are no other options. Hope this is helpful, at least in helping folks to short-circuit the incredible prevarication and frustration that I've been subjected to. Hi MD, I have heard the same stories from 'pro' people for my Intel HD 4400 while trying to resolve the 'Display driver has stopped responding.' , 'Application has been blocked from accessing Graphics.' , 'Win 10 apps hanging', etc.
The beta didn't install so I've spent many hours searching for a fix. I've found this one and is working for more than six weeks ( for me and for many people in these Microsoft's sites, just search for prelo and see the results) without any problem. So, if you're facing the same problems, it's up to you to decide whether you want to try it or not. But if you do, follow the whole procedure, it's the only one working (I didn't understand why. Maybe because I'm not so clever) for me and for people who have spent less than half an hour to install it, while they were waiting weeks for a non-coming fix.
Good luck MD with whatever you do.